Questions, answered properly

ZATCA e-invoicing (نظام الفاتورة الإلكترونية, also called FATOORA) is the Zakat, Tax and Customs Authority's mandate that businesses issue invoices in a structured digital format. Phase 1 (generation) has applied to taxpayers since December 2021, and Phase 2 (integration and clearance) rolls out in waves — the revenue threshold has dropped to SAR 375,000 by wave 24, so most VAT-registered businesses in Riyadh, Jeddah, Dammam and across the Kingdom now need a compliant system.

Phase 1 requires you to generate e-invoices with a QR code and prevent tampering. Phase 2 goes further: your software must connect to the ZATCA FATOORA portal through an API, submit invoices for clearance (B2B) or reporting (B2C) in real time, stamp them cryptographically, and chain them with a previous invoice hash. DMIndex Software supports both phases out of the box.

Yes. DMIndex Software is built to ZATCA's published technical specifications: UBL 2.1 XML, Phase 1 TLV QR codes, Phase 2 cryptographic stamping and invoice hashing, plus clearance and reporting through the FATOORA API. A sandbox test suite and API integration logs are included so your team can validate compliance before production.

Plans start at SAR 149/month (Starter), SAR 349/month (Professional — the most popular plan with POS and inventory) and SAR 699/month (Enterprise with unlimited branches, API access and a dedicated manager). All plans include ZATCA e-invoicing, Arabic + English, VAT reporting and WhatsApp support. Annual billing includes two months free.

Yes — request a free demo on WhatsApp and we will walk you through the ZATCA hub, POS, invoicing and reports with your own sample data. No card required. You can also email info@dmindex.com with the subject "Free Demo Request".

Yes. The interface is fully bilingual (Arabic and English), invoices can be issued in Arabic or English, and Arabic VAT-compliant templates are included — built for Saudi customers from day one.

Yes. On the Professional and Enterprise plans our team migrates customers, suppliers, items, opening balances and historical invoices from QuickBooks, Zoho, Zatca-approved legacy tools, spreadsheets and most other systems.

Two clicks: message us on WhatsApp Business at +92 336 9109 605 or email info@dmindex.com with the plan you want. We confirm your VAT details, onboard your company, complete EGS device registration and hand you the keys — usually within 48 hours.

We work with businesses across Saudi Arabia — Riyadh, Jeddah, Dammam, Al Khobar, Makkah, Madinah, Buraidah, Tabuk and Abha — in retail, restaurants and cafés, trading, contracting, clinics, logistics, professional services and e-commerce.

The POS continues to queue transactions during internet drops and syncs automatically when the connection returns; ZATCA clearance is submitted as soon as connectivity is restored, keeping you compliant without stopping sales.

Data is encrypted in transit and at rest, backed up daily, and access is controlled by role-based permissions with a full audit log. Only authorised users in your company can view or export financial records.

Yes. DMindex has been a digital marketing agency since 2014 — SEO, Google Ads, social media and lead generation — and many KSA clients use DMIndex Software together with our growth services for one accountable partner.