1. Who we are

DMindex (Digital Marketing Index) operates this website, the DMIndex Software product and a suite of digital marketing services. You can reach us at info@dmindex.com or WhatsApp +92 336 9109 605.

2. What we collect

Contact forms: name, phone, email, company and message. Submissions are delivered to us via WhatsApp — this site does not store form data in a database.

Analytics: we use Meta Pixel (Facebook) to measure page views and conversions from advertising. Cookies may be set by Meta under their own policies.

Software customers: when you purchase DMIndex Software we process company details, VAT numbers, user accounts and the financial documents you choose to store in the product. This data is processed strictly to provide the service (contractual necessity) and to meet ZATCA record-keeping obligations.

3. How we use data

  • To respond to enquiries and deliver demos you request.
  • To provide, support and improve DMIndex Software.
  • To send service-related notices (billing, compliance updates) — you can opt out of marketing messages at any time.
  • To measure advertising performance in aggregate.

4. Sharing

We do not sell personal data. We share data only with: (a) processors that power the service (hosting, WhatsApp Business, payment providers), (b) authorities when legally required, and (c) ZATCA where e-invoicing law compels submission of invoice data you issue through the software.

5. Retention

Enquiry messages are kept up to 24 months. Software data is retained while your subscription is active and for up to 6 years afterwards where tax law requires invoice archiving — then deleted or returned on request.

6. Your rights

You may request access, correction or deletion of personal data we hold, by emailing info@dmindex.com. We respond within 30 days. Where data processing is based on consent, you may withdraw it at any time.

7. Security

Data is encrypted in transit (HTTPS) and at rest, access is role-restricted, and financial records carry an audit log inside DMIndex Software. No system is perfectly secure; we disclose breaches to affected customers without undue delay.

8. Changes

We will post any changes on this page with an updated date. Continued use after changes constitutes acceptance of the revised policy.

9. Contact

Questions? info@dmindex.com · WhatsApp +92 336 9109 605